Synopsis
Business book about Southwest airlines and what makes them so succesful
Key Takeaways
- Hire for attitude and train for skills
- Think small and act fast
- Ask questions and think results
- Colour outside the lines
- Leaders lead leaders
- Customers come second
- Employees come first
- Preserve what you value
Final Thoughts
The problem with business books is they can’t right down exactly what happens but they cant capture the essence and give it to the reader
Stranger in Sydney 